Guarantee your customers a better experience
Tuipoint delivers outstanding customer experiences in order to keep your hard-earned customers feeling great, coming back, whilst growing your business.
“Innovation needs to be part of your culture. Customers are transforming faster than we are, and if we don’t catch up, we’re in trouble.” – Ian Schafer
Benefits
Queue from anywhere - Customers get their time back
The Tuipoint live online queue lets your customers join a queue without physically having to visit your barber shop. The App lets them join from anywhere and they get to carry on with their lives.
Stay organised - Keep the business day steady
No receptionist needed and no phone calls checking on how busy you are, the App clearly shows queuing times. Your staff will appreciate the steady flow of informed customers – ‘everyone’s in the know’ and this ensures staff focus is on quality of service not a backlog.
Reduce walkouts and no-shows
Tuipoint works in real time, this means customers have a clear picture of how long the queue is and when it’s their turn in the chair. A countdown timer and regular notifications keep them up-to-date and ensure they turn up on time.
Get more referrals
With Tuipoint, customers get the full picture, changing waiting around from pain time to gain time. Imagine all the things they could be doing if they only had the time. Their overall experience is simply much better, happy customers generate more referrals and positive online reviews.
No Cost customer communication
Engage with your customers and drive traffic by keeping them connected through Free Notifications and Emails. Share the latest news, in-store promotions and special offers at no cost to your business. The free notification is a time sensitive yet simple message that is instantly seen.
Build customer loyalty
Our built-in Loyalty Program helps you build your customer base by encouraging regular return visits.
Tuipoint provides client service information ahead of time and this helps staff personalise each visit.
Long after the customer has forgotten what you said or how much they paid they’ll always remember how you made them feel.
Secure Queue Placement
Depending on the Pricing Model chosen your customers will Pay in App the Tuipoint Service Fee or the Fee plus a Deposit (against their service) to secure their queue placement. This further encourages the customer to turn up on time for their service. Pay in App is fast, simple and extremely secure.
Auto Complete Booking
Our Auto Complete option can ensure your day runs as smoothly as possible by automatically completing each service once the service timer hits zero. For added flexibility you can also delay the completion by up to 5 minutes if you wish. This feature ensures a seamless experience for both your barber & customer.
Auto Check-in / Check-out
Auto Check-in is perfect for a busy Barbershop where you’d like to build a barber’s queue before they begin their day. Fully customisable for each barber this feature allows your customers to begin queuing up to 3 hours ahead. Similarly, Auto Check-out ensures the barber can’t forget to Logout at the end of the day and can be set to delay by up to 30 minutes after normal day end.
Tuipoint – a better way to queue
Walk-in Customers
Customers tap and join the live queue, get a chair and wait time, then choose to sit and wait or leave and carry on with their day.
“I have so much that I want to do. I hate wasting time.” – Stephen Hawking
Walk-in Customers
Customers tap and join the live queue, get a chair and wait time, then choose to sit and wait or leave and carry on with their day.
“I have so much that I want to do. I hate wasting time.” – Stephen Hawking
Easy to use
Customers can pick a barber, enter their details, select their preferred service and join the queue. Simple as that.
“Simplicity is the ultimate sophistication.” – Leonardo da Vinci
Easy to use
Customers can pick a barber, enter their details, select their preferred service and join the queue. Simple as that.
“Simplicity is the ultimate sophistication.” – Leonardo da Vinci
Time and wait confirmed
Customers are given a full confirmation of their chosen barber, their service, the total cost, the time they will be in the chair and how long the wait is.
“Sometimes the most productive thing you can do is relax” – Mark Black
Time and wait confirmed
Customers are given a full confirmation of their chosen barber, their service, the total cost, the time they will be in the chair and how long the wait is.
“Sometimes the most productive thing you can do is relax” – Mark Black
View all staff queues
Seamlessly manage all queues from the staff panel, add guests, sign off on completed services (or set auto-complete), view who’s up next and get a clear picture of upcoming customers.
“Change the game, don’t let the game change you” – Macklemore
View all staff queues
Seamlessly manage all queues from the staff panel, sign off on completed services, add guests to staff queues and get a clear picture of upcoming customers.
“Change the game , don’t let the game change you” – Macklemore
Display your queue
Display your barbers queues on a big screen in your Barbershop and keep your customers informed. “Looking good is the best revenge” – Ivana Trump
Display your queue
Display your barbers queues on a big screen in your Barbershop and keep your customers informed. “Looking good is the best revenge” – Ivana Trump
Manage your queue
Each barber can login to see their queue in “My Chair”, add guests and view Current Queue and Advanced Bookings.
“Success is no accident.” – Pele
Manage your queue
Each barber can login to see their queue in “My Chair”, add guests and view Current Queue and Advanced Bookings.
“Success is no accident.” – Pele
Customers are kept up to date
Customers get to see the time they’ll be in the chair plus there’s a countdown timer. They’ll also get no cost notification reminders from the Tuipoint App as their time in the chair approaches.
“We must use time as a tool, not as a couch” – John F. Kennedy
Customers are kept up to date
Customers get to see the time they’ll be in the chair plus there’s a countdown timer. They’ll also get no cost notification reminders from the Tuipoint App as their time in the chair approaches.
“We must use time as a tool, not as a couch” – John F. Kennedy
Web App
Customers can Register and Join a Queue from your website, Google book now, Facebook and Instagram just to name a few without having to download your App.
“All things are difficult before they are easy” – Thomas Fuller
Web App
Customers can Register and Join a Queue from your website, Google book now, Facebook and Instagram just to name a few without having to download your App.
“All things are difficult before they are easy” – Thomas Fuller
Why Us
People (men in particular) tend to be eternal optimists and often decide on the day that they’d like to get a haircut, beard trim or whatever. The same scenario plays out for Mums who decide to get their sons hair cut after school. In many cases where the barber shop is a walk-in business this results in a long wait or worse still – disappointment, for all parties.
Tuipoint is the smart way to queue at your barber shop.
Tuipoint lets you run your business just like a traditional Barbershop
- We are a live queuing system, your customers can join a queue from anywhere giving them the option to carry on with what’s important in their life or sit and wait their turn (you know what the majority will choose!).
- We offer a walk-in Lobby system where customers can simply add their name and join a queue via an iPad or tablet located within your barber shop.
- For customers who have downloaded the App and registered they can join your queues from anywhere.
- Customers can see each barbers queue including the earliest available and the time when each barbers chair is free. The Tuipoint App is extremely user friendly.
- Having joined a queue, the customer sees the time of day they will be in the chair along with a countdown timer (My Bookings).
- We keep customers updated with two notifications, eg once at 30 minutes to go and the 2nd at 10 minutes out from their time in the chair – these are free of charge. Timed notifications are fully customisable by each barber shop.
- We offer a customisable option to make an advanced booking for today or a future date & time. Some barbers choose to offer a VIP service on a specific day of the week while others charge a fee for using this function.
- We do offer the option for the customer to cancel (the length of time prior to cancellation can be set to whatever the barber shop chooses or it can be turned off completely)
- We include a “Trending” feature where barbers can upload images and showcase their work (viewed locally or to everyone) along with a description and the products used to create each style. Customers can use this feature to show their barber what style they like.
- We offer a fully customised App – your brand, logo and colours.
- Every participating barber shop is highlighted on the Tuipoint App and these are geolocated to the customers actual location
- Future upgrades already with our design and development team include, ePOS and Reviews
FAQ
Can walk-ins join a queue?
How does Tuipoint differ from a calendar appointment system?
Tuipoint is foremostly a live online queuing system showing you all available barbers, what time their chair is free and how long the wait is. Customers can queue from anywhere without the need to visit the barbershop. There is also a fully customisable advanced booking option that operates much the same as an appointment system.
Can the app be customised?
Yes the App can be customised to run as your own App using your Barbershop name (with Tuipoint colours). There is a one-off build cost of $699 plus GST and a subscription cost of $129 per month (plus GST). The App can also be fully customised with your colours. There is a one-off POA build cost and a subscription cost of $129 per month (plus GST). In addition many of the features built into the App can also be customised.
What's the cancellation policy?
When downloading Tuipoint you commit to a one month rolling contract. You can therefore cancel at anytime by giving one month’s notice.
Can I view my Barbershop remotely?
Providing you have an adequate internet connection you can manage the Tuipoint App and by extension your shop (or shops) from anywhere in the world!
Can I contact my customers?
Yes. The App lets you send updates to your full client base (or all staff) at no extra charge using free notifications (not SMS) and also via email.
How can I be sure my client's data is secure?
Tuipoint takes the protection of data extremely seriously. For more information on this please see our Privacy Policy.
Is Tuipoint compatible with laptops?
Yes, as well as operating on the Apple or Android platforms the App is web browser enabled and can be run on your laptop or PC.
Time is precious
Use it wisely
“The only real luxury is time; you can’t get time back. Make the best use of the time you have!”
Ⓒ TUIPOINT 2018- 2020 – let your Phone queue for you